You must contact us first for a RAN (return authorization number) before shipping your item back and the RAN must be clearly visible on the return shipping packaging.
Refund or store credit will be issued only after item is returned and inspected.
The buyer is responsible for any and all shipping charges for return shipping to Butcher Pedals. This includes any brokerage or customs fees if it is returned via courier (UPS, FedEX, DHL etc.) services.
Any extra shipping fees or charges incurred by Butcher Pedals upon the items return will be 100% deducted from your refunded amount so don't use shipping couriers for returns. Use your local post office.